Terms & Conditions

1. Detailed description of goods and/or services
John Moore – www.johnmoore.co.za is an online store selling the original artwork of and promoting art courses by John Moore, South African Master Printmaker and Fine Artist

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 5 working days and delivery confirmed by way of email.

3. Return and Refunds policy
In cases of unavailability, John Moore will refund the client in full within 30 days. Once payment has been made for a commission, the request for service cannot be cancelled and no refunds are possible due to the immediate commencement of work.

4. Customer Privacy policy
John Moore shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

5. Payment options accepted
Payment may be made via Visa and MasterCard.

6. Card acquiring and security
Card transactions will be acquired for John Moore via PayFast who are the approved payment gateway for all South African Acquiring Banks. PayFast uses the strictest form of encryption, namely Extended Validation SSL with 2048-bit encryption and no Card details are stored on the website. Users may go to www.PayFast.co.za to view their security certificate and security policy.

7. Customer details separate from card details
Customer details will be stored by John Moore separately from card details which are entered by the client on PayFast’s secure site. For more detail on PayFast refer to www.PayFast.co.za.

8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility
John Moore takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile
This website is governed by the laws of South Africa and John Moore chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, No 4 Carmen Close, Witkoppen, Johannesburg, 2191.

11. Variation
John Moore may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information
This website is run by John Moore (sole proprietary capacity) based in South Africa.

13. The Focus Group contact details
Company Physical Address: No 4 Carmen Close, Witkoppen, Johannesburg, 2191.

Email: info@johnmoore.co.za
Telephone: +27 83 450 7155